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Shared inbox & helpdesk
Every address (orders@, support@, hello@) becomes a shared queue: requests get assigned, discussed privately and closed within clear response times.
Requests land in the queue of the address they were sent to and stay visible to the whole team.
Choose how work is distributed and who is on shift. People on a break or out of office don’t get new requests.
Response targets by priority, counted against your business hours and holidays.
Internal notes and mentions inside the conversation, invisible to the customer. Saved replies with variables so you stop retyping the same answers.
{customer.name} and other variables Route requests by keyword and close the ones left waiting on the customer automatically.
Who is working on what, how much each person has on their plate and what is about to breach, at a glance.
No. Nilomail is priced per domain and each plan includes a number of users: up to 5 on Team and up to 15 on Business. The shared inbox is available from the Team plan.
No. Internal notes are visible to your team only, even though they live in the same conversation.